Shipping policy

Shipping Policy

1. Processing Time
Orders are processed within 1–3 business days (excluding weekends/holidays).
Custom or pre-order items may take additional time (specify if applicable).

2. Shipping Options & Delivery Times
We offer the following shipping methods (adjust based on your carriers):
Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days
International Shipping: 7–21 business days (varies by destination).

3. Shipping Rates

Calculated at checkout based on weight, destination, and service.
Free shipping on orders over [X] (if applicable).

4. Order Tracking

You’ll receive a tracking number via email once your order ships.
Track your package [here] (link to carrier tracking).

5. Delays & Lost PackagesCarrier delays (weather, strikes, etc.) are beyond our control.

If your package is lost in transit, contact us within [X] days for assistance.

7. Returns & Undeliverable Packages

Undeliverable packages (wrong address, unclaimed) will be refunded minus shipping costs. See our [Return Policy] (link) for details.

8. Contact Us

PT. GLENZ SECURITY INDONESIA
Ruko Elang Laut PIK Blok M2 No. 15,
Jalan Pantai Indah Selatan 1
Jakarta 14460 - Indonesia